We designed a connected healthcare operations experience for lab sample collection, giving field teams a focused mobile workflow while providing administrators with clearer visibility across day-to-day operations.
Lab sample collection depends on multiple people, changing statuses, and time-sensitive handoffs.
Field teams need a simple way to understand what needs to be collected and what action comes next, while operational teams need broader visibility across requests, assignments, and progress.
The challenge was to design these different workflows as parts of one connected system without making the mobile experience too complex for field use or the administrative experience too fragmented for daily operations.
RiderMedix needed to feel like one product even though its users interact with it in very different environments.
The goal was to create a consistent digital system across the mobile and administrative experiences, giving field users focused tools for completing collection tasks while giving operational teams the visibility needed to coordinate the wider workflow.
A shared product language helps both sides of the service feel connected rather than like separate tools.
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A shared UX and interface system designed around the different needs of field users and operational teams.
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A mobile workflow focused on helping field teams access collection tasks, understand relevant information, and move through their work efficiently.
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A web-based operational experience providing broader visibility into requests, workflow status, and day-to-day collection activity.
The product was designed as one system with two different levels of focus: a task-oriented mobile experience for field work and a broader operational interface for the teams coordinating activity behind it.
The experience was structured around the progression of collection work rather than exposing users to unnecessary system complexity. Information, actions, and statuses are organized around what needs to happen next, helping different parts of the workflow stay understandable as a sample moves through the collection process.
The mobile experience focuses on the tasks most relevant while working in the field. The interface keeps collection-related information and actions close to the user while reducing the amount of administrative detail that would slow down a mobile workflow. This gives riders a more focused way to move through their assigned work.
Operational teams need a different level of visibility than field users. The administrative experience brings requests, status information, operational data, and management tools into a broader workspace where teams can understand what is happening across the system and act when attention is needed.
Although the two interfaces support different jobs, they were designed as parts of the same RiderMedix product. Shared visual patterns, interface language, states, and interaction principles create continuity between the field experience and the administrative system while still allowing each platform to prioritize its own tasks.
The final product brings field collection and administrative oversight into one consistent digital system.
Field users receive a focused mobile experience built around the work in front of them, while operational teams have a broader interface for understanding and coordinating activity across the platform.
The result is a product experience where mobile and web workflows support different responsibilities without feeling like disconnected tools.
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The rider interface prioritizes the information and actions needed during collection work.
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The administrative experience gives teams a broader view of requests, progress, and platform activity.
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Mobile and web experiences share one consistent product language while serving different user needs.
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A healthcare operations platform connecting sample-collection workflows across a rider mobile experience and an administrative system.
